Operations Manager

Chiswick, London
£40k - £50k negotiable based on experience
10 Apr 2012
10 May 2012
Full Time
Contract Type

Job Description – Operations Manager

We are currently seeking an outstanding individual to join the Juice team and flank the Managing Director in running the Operations team and leading on all of our large scale live events

More about Juice

We are relationship engagement specialists

We utilise live communications and apply a robust planning approach to enable measurable outcomes

Be it internal, external or channel stakeholders, we maximise key relationships

Our Blend of Services

• Strategic Planning
• Stakeholder Engagement
• Creative Content & Design
• Live Events
• Video
• Evaluation


Role overview:

Reporting directly to the Managing Director, the role of Operations Manager requires significant leadership and managerial skills. The Operations Manager will take overall responsibility for the running of the Operations team, systems and processes, and all large scale client projects.

Vital to the role will be clear communication and outstanding organisational skills, excellent people management ability and a meticulous attention to detail. The Operations Manager must be able to thrive under pressure whilst multi tasking a number of projects at any one time to ensure the smooth and efficient running of the business.

Principal duties:
• Leading on all Juice business processes, including systems and IT, and seeking to streamline procedures wherever possible
• Primary interface with clients for all large scale projects to ascertain precise requirements
• Resourcing of and task allocation for Juice Operations team
• Agreeing and overall responsibility of budget and carrying out a Juice profit analysis
• Supervisory role of Ops team for all project delivery - event documentation, including proposals, worksheets, delegate correspondence, reports, onsite materials etc; venue finding, including venue proposals and site visits; liaison with clients and designers to create a project brand design; Delegate Management process using either databases or online registration systems; management of all suppliers such as venue, caterers, contractors, entertainment, equipment hire, designers…; and speaker/special guest processes
• Overall responsibility for onsite project management and ensuring that all the team (including freelancers) are fully representing Juice at all times and carrying out duties as required
• Ensuring and facilitating training for in house staff and casual crew where necessary, and managing staffing requirements and team briefings
• Ensuring adherence to insurance, legal, health and safety obligations
• Leading on post project evaluation and final budget reconciliation
• Requesting and reconciling inputs of how to improve the standard of services provided by Juice, and ensuring appropriate actions are taken
• Seeking new business leads wherever possible and proactively marketing Juice’s full blend of services
• Undertaking any other reasonable request from the Managing Director

Experience, skills & attributes:
• Significant experience working as a Senior Event Manager (or similar) to include considerable agency experience and team management
• Strong leadership skills as well as an ability to work as part of a team
• Outstanding written, communication and presentation skills
• Outstanding time management and organisational ability
• Excellent understanding and working knowledge of budgeting and financial management
• Commercial awareness and client focused
• Ability to establish productive relationships with people at all levels
• Ability to gather and interpret information for business research
• Ability to deliver under pressure
• A meticulous eye for detail
• Positive and adaptable approach to problem solving
• Flexibility and a willingness to undertake weekend and evening work where necessary to fulfill responsibilities
• Outstanding IT/PC skills
• Enthusiastic, self motivated and pro active
• Full driving license