Senior Delegate Manager – Congress Logistics

WRG Live
25 Jul 2017
25 Aug 2017
Full Time
Contract Type


About us

WRG is the live communications agency that shapes memorable experiences for some of the world’s most ambitious people and organisations. What every member of the WRG team worldwide has in common is the desire to fulfil our clients’ needs using one simple principle: Create Unforgettable. Joining our global team you will be striving to deliver this vision, working alongside some of the live communication industry’s most talented professionals.

The Senior Delegate Manager role

This is a Healthcare Specialist role that will support the Project Manager and designated team in the effective and timely delivery of the overall Logistics activity, both in pre-production, on-site and post-production – specialising in

Your Responsibilities:

  • Research, evaluate and accurately/comprehensively prepare all delegate communication material in support of the smooth transition and attendance of invited guests at relevant conferences/events.
  • Collaboratively work with venue and other suppliers/providers, both pre and during the conference/event, in support of a flawless delegate experience
  • Continuously provide high quality on-site support, helping facilitate the first class delivery of work by the team
  • Efficiently and successfully organise and co-ordinate the logistics and administration of all assigned congress registration, travel and accommodation requirements in support of the clients activity
  • Efficiently respond to enquiries, both from internal and external personnel, ensuring that all calls are re-directed if necessary and responding to enquiries in a polite manner consistent with the values of WRG
  • Produce, review, monitor, update and action all project-related documentation, ensuring that appropriate records are maintained and filed correctly
  • Communicate effectively in writing and verbally building positive relationships with team members, clients and suppliers / freelancers

Your skills range

  • Experienced in the use of registration systems [Certain SaaS preferred]
  • Delegate Management experience in the pharmaceutical sector
  • Highly Motivated, with a positive can do attitude
  • Excellent literacy and numeracy skills
  • Proficient in Microsoft Office
  • Lateral thinker with a keen eye for detail
  • Proactive, organised and methodical
  • Excellent proof reading and attention to detail skills
  • Excellent budgeting skills
  • Excellent interpersonal skills both in person and by phone, with high professionalism
  • Fantastic customer service ethic and high expectations of quality
  • Strong communication skills both written and verbal
  • Strong presentation skills
  • Ability to manage work in respect of tight deadlines & multi-tasking, handling several projects at any one time
  • Flexible to work overseas

Your next step

To apply please send: Covering letter and CV via our careers page at

As a member of WRG Creative Communication Ltd you will be expected to work within the operational structure of the WRG Business Management System. WRG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender assignment, religion or
belief, marital status, or pregnancy and maternity

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