Delegate Manager - (live events agency)

Regan & Dean
£30000 - 35000 per annum
28 Sep 2017
24 Oct 2017
Regan & Dean Recruitment Ltd
Full Time
Contract Type
Fabulous opportunity to bring your proven delegate management skills to this leading global creative events agency, and work as part of their brilliant team on exciting automotive events!

Leading global events agency with exceptional creative reputation and specialised team delivering varied events for their fabulous client list within the automotive sector! From Geneva Autoshow events, to ride and drive programmes, PR and Press events, and car launches …

As part of the agency automotive team working on a prestigious car brand, you'll be at the core of the logistics team on a diverse range of projects from high profile media launches to international drive programmes. You'll look after the registration and delegate communications requirements for projects, overseeing the guest management process, both pre-event and on-site. As such you'll be a key member of the project team, liaising with other areas (venue, accom, catering, travel) logistics throughout the project to ensure all aspects of the guest/delegate experience are delivered brilliantly. The role will have a client facing element - maintaining and building client relationships as part of excellent service is fundamental to this account. Will include working overseas on-site at events.


You'll have full responsibility for managing all guest/delegate management aspects of projects, from set up to on-site delivery, including:
  • Build content and framework for registration system, establish and set up guest registration inbox
  • Manage integration of approved copy for all electronic comms to guests - save the date, invitation, joining instructions etc
  • Manage data reporting on-site
  • Manage equipment / software integration and set-up on site
  • Manage and communicate all data changes to Transport, Hotel and Catering Teams
  • Daily status reporting at client / team meetings
  • Provide reporting support for Client, in house teams for accommodation, F&B, transport, partner programme
  • Translator requirements for all electronic comms (where applicable)
  • Manage and communicate all data changes to client where requested
  • On-site 'hands on' event delivery of guest management activities
  • Propose new initiatives that help sustain and develop account
  • Negotiation with third party suppliers to obtain best possible rates and added value

You'll have experience within the events industry, and of delegate management systems, dealing with the set up and management of inviting guests to events, and data management. You'll be super organised, with excellent attention to detail and be good with systems. Great communication skills, and a good relationship builder. You'll be required to work on site, so there will be travel required for the role.

The ideal candidate will have the following skills and experience:
  • First hand knowledge of the events and exhibitions - drive events, launches, Incentive travel and sponsor hospitality events would be beneficial, and working with hotels, venues, caterers, transportation etc
  • Experience of delegate management systems, and guest communications
  • Knowledge of the legal requirements e.g. Data Protection, regarding the management of personally identifiable information
  • Exposure to 3rd party supplier management : promotional staff, DMC's , venue contracts etc.
  • Be an intelligent, ambitious, highly motivated team player, with a commitment to quality, client satisfaction and professionalism
  • Must be able to communicate well and build relationships with clients, other departments / colleagues and have a positive, 'can-do' attitude
  • Extremely organised with the ability to prioritise work and deliver under pressure, pro-active with good interpersonal and negotiation skills
  • Flexible and adaptable to new challenges and requirements and committed to learn and grow
  • Enthusiastic, not averse to global travel, and willingness to sometimes work unsociable hours (inc. weekends) from time to time
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Fluency in additional European Languages would be a significant benefit

This is a brilliant opportunity to work as part of an amazing team, and work on some great events globally!

If your experience and ambitions match the key requirements and responsibilities as listed above, please reflect these in your CV and click the "Apply" button now.

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