Account Manager

Location
Home Based
Salary
Up to £50,000 per annum + benefits
Posted
11 Apr 2018
Closes
11 May 2018
Ref
180001V6
Hours
Full Time
Contract Type
Permanent
Job Role
Account Manager

The Account Manager is responsible for the servicing, growth, retention and profitability of specifically allocated client or prospect accounts and is the client’s principal point of contact within CWT Meetings & Events. Specifically, the Account Manager will: 

  • Provide strategic guidance around the use of the full range of M&E services provided by CWT Meetings & Events
  • Deliver a consultancy service offering expert knowledge of how best to meet client M&E objectives
  • Collaborate with the operations teams to ensure the highest client service standards are provided and maintained
  • Identify potential for new business wins and account growth and develop strategic account plans in partnership with the business development team
  • Maximise gross profit margin for each allocated client account and contribute towards divisional sales and margin targets
  • Be an ambassador for the CWT Meetings & Events brand able to enhance and uphold our brand reputation in the industry 

Accountabilities will include: 

  • Build and maintain strong relationships with all key account contacts, demonstrate a thorough understanding of the client business and corporate objectives, and influence client thinking in a way that benefits CWT Meetings & Events
  • Build and maintain strong relationships with all internal colleagues at CWT Meetings & Events and the broader CWT business, and be a mentor to account teams and the wider business to promote and deliver the M&E value proposition
  • Ownership of client management including any required Statement of Work (SOW), implementation plan, services level agreement, and all supporting strategies and service deliverables for all allocated clients, working with internal colleagues and departments where required
  • Ownership of scheduled M&E programme review meetings for allocated clients to include development and presentation of performance results against set objectives and/or targets, spend and savings reports, programme trends, benchmarking data, strategy progress and improvement targets
  • Create contact reports for all client calls and meetings and record all new business opportunities in Oracle CRM
  • Design, develop and implement initiatives supporting client specific strategic meetings management programmes working closely with client stakeholders
  • Design, develop and implement initiatives and communication strategies supporting client stakeholder management/change management to drive increased adoption of CWT Meetings & Events services and agreed client strategies
  • Collaborate with clients and internal colleagues to develop and administer short and long term account plans and other key strategies to support client programme development and account growth
  • Collaborate with operations teams including operations managers, project managers, event managers, meeting planners and group travel planners to ensure that new programmes or projects are briefed in correctly and are delivered to the highest service standards
  • Build and maintain effective strategic supplier relationships as required for all allocated client accounts
  • Ensure contingency plans are created and in place to effectively manage crisis situations and support business continuity related to all allocated client accounts
  • Ensure that quality processes and tools are incorporated into all daily activities to drive process efficiencies and maintain the highest client service standards
  • Monitor alignment between forecast and actual client business based on original assumptions around spend volumes, margins, staff resourcing and other financial metrics agreed for each allocated client

 About CWT Meetings & Events

CWT Meetings & Events is a global leader in event and meeting management. With an international reach of 1,600 event specialists extending across 74 countries worldwide, it delivers over 35,000 events each year for its customers who come from industries ranging from pharmaceutical and healthcare, to technology, financial services, telecommunications, energy, automotive and government. Leveraging Carlson Wagonlit Travel’s global expertise and network, CWT Meetings & Events creates a customised, holistic approach that delivers excellent results to clients.

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