Event Coordinator

Location
London
Salary
£ - 28000 per annum
Posted
19 Jun 2018
Closes
19 Jul 2018
Ref
DC/10967
Contact
Diane Carters
Sector
Venues
Hours
Full Time
Contract Type
Permanent
This unique, membership venue in London with an eclectic history, is recruiting for an Events Coordinator to support its commercial events team. The venue offers a variety of well appointed rooms with flexibility to accommodate small meetings, receptions, celebrations and exclusive use opportunities with both indoor and outdoor spaces available.
This varied role encompasses reactive sales, hospitality and event planning and delivery. Events include meetings, conferences, dinners, weddings, talks and receptions. As well as planning events, this role will involve full client liaison, supplier management, liaison with internal departments, diary management, budget management and financial planning of events.

Key areas of Responsibility
Take enquiries effectively, collecting information to ensure the successful conversion of confirmed bookings
Capture and maintain customer data within GDPR regulations
Fully respond to enquiries in a timely manner
Assess enquiries for optimum occupancy and revenue
Cost events, maximise profit margins (where relevant) and negotiate selling price to ensure conversion of bookings to agreed financial targets
Operate effective site visits in order to ensure the successful conversion of confirmed bookings
Communicate with customers to ensure the successful conversion of confirmed bookings or release of availability
Canvass customers, post event, to confirm satisfaction and optimise future bookings
Effectively communicate information to ensure accurate billing
Manage and maintain, in collaboration with relevant colleagues, accurate and relevant marketing collateral

Knowledge and Understanding
Good understanding of the events and hospitality industry ideally from a similar role
Excellent customer service experience and understanding of the enquiry handling process
Ability to develop and maintain good relationships with colleagues and external organisations
Understanding of database and diary management

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