Meetings and Events Coordinator

Location
London
Salary
£25000 - 27000 per annum
Posted
08 Oct 2018
Closes
07 Nov 2018
Ref
DC/10936
Contact
Diane Carters
Sector
Venues
Function
Event Operations
Hours
Full Time
Contract Type
Permanent
Job Role
Event Manager
An opportunity has arisen for a Meetings and Events Coordinator to join a venue based at this Charitable Foundation based in East London. This varied role encompasses reactive sales, hospitality and event planning and delivery. Events include meetings, conferences, dinners, weddings, talks and residential retreats. As well as planning events, this role will involve full client liaison, supplier management, liaison with internal departments, diary management, budget management and financial planning of events.

Key areas of Responsibility:

Event Management

Greet customers on arrival, review and confirm event details to ensure effective delivery

Maintain communication with customers throughout their event to ensure effective delivery

Manage and operate public and private events.

Ensure events, rooms and services are set up correctly prior to customer arrival including assisting with set up

Undertake Duty Management cover during weekend and bank holidays

Reactive Sales

Take enquiries effectively, collecting information to ensure the successful conversion of confirmed bookings

Capture and maintain customer data within GDPR regulations

Fully respond to enquiries in a timely manner

Accurately input enquiries and information to Reslynx and Eventbrite

Assess enquiries for optimum occupancy and revenue

Cost events, maximise profit margins (where relevant) and negotiate selling price to ensure conversion of bookings to agreed financial targets

Operate effective site visits in order to ensure the successful conversion of confirmed bookings

Communicate with customers to ensure the successful conversion of confirmed bookings or release of availability

Canvass customers, post event, to confirm satisfaction and optimise future bookings

Effectively communicate information to ensure accurate billing

Manage and maintain, in collaboration with relevant colleagues, accurate and relevant marketing collateral

Hospitality

Monitor service delivery appropriate to the marketplace and community

Regularly review products on offer and provide new ideas and suggestions

Customer Service

Maintain excellent relations with all customers

Monitor customer satisfaction and contribute to the ongoing development of the Foundation with respect to assisting with forward planning and marketing activity

Manage complaints in an appropriate and professional manner in order to achieve customer satisfaction

Engage and communicate with customers to confirm repeat events

Business Management

Remain informed of competitive trends in the marketplace and make recommendations to strengthen the Foundation's position

Contribute to the production of annual budget and targets

Ensure Meetings & Events Team remain aware of performance against budget and feel empowered to take remedial action where required

Maintain effective stock control

Manage consumption within budget

Ensure all financial transactions are completed in line with policy

Fully participate in relevant change management

Due to the nature of the events some evening and weekend work will be required.