Operations Director - multi-space event venue & complex

Event Operations Director to join high profile cultural London venue complex and help take them to the next level! This is a truly great opportunity to make a difference to an established but changing site.



The role

Exciting new opportunity for someone who would relish this hybrid management role involving Venue Operations and Facilities. The venue has several sites, some in development stages, that can accommodate a huge variety of live events from conferences, festivals, pop ups, weddings, meetings and everything in between, for which you'll be assessing clients' requirements, managing risk and delivery quality. In this newly-created post you will work closely with the events team, manage the various reception/concierge areas, liaise with security, parking and oversee events on the day. Liaising at senior and sometimes high-profile level, customer relationship is key. In a nutshell, working in partnership with colleagues, clients and suppliers, you will be responsible for ensuring that the hospitality environment is excellent including overseeing the delivery of first class front of house and campus management. You'll also lead on a variety of projects, be involved with large events and encouraged to identify improvements and contribute your ideas to the onward shaping of their offering.

About you

You'll have experience in working in hospitality, venue or events, enjoy working in an unpredictable environment and be continuously looking to improve client experience. As a strong leader you'll oversee your team, providing them with support and development:

• Confident, multi-tasker, flexible
• Experience of working in a fast paced, customer focussed environment
• Outstanding customer service skills
• Proven management skills
• Calm under pressure
• Highly organised, strong attention to detail
• Great communicator
• IT savvy
• Excellent professional judgement
• innovative

If you would like the opportunity to use your event/facilities management experience, have the skills and experience required for this unique opportunity, then please click "Apply" now.