Head of Registration & Delegate Manager

London (Central), London (Greater)
25 Jun 2019
25 Jul 2019
Media Group
Full Time
Contract Type

Reporting to the Global Head of Marketing for Events, this role is responsible for managing the delegate registration process of multiple events, globally. The head of registrations will maintain best-in-class customer service, including pre-event, on-site and post-event engagement. The individual will help deliver a plan to further integrate both event businesses with shared processes and software systems, creating efficiencies and improvements in delivery. Key to the position is a proactive and solutions oriented approach, excellent communication skills with rigorous attention to detail. Candidates must have ability to manage multiple tasks under pressure, collaborate within a busy team and interact with senior leaders.

Skills and Experience:

  • In-depth knowledge and experience in customer services or registrations management, ideally in a corporate environment
  • Experience in Cvent and OnArrival, or similar registration management platforms, is essential
  • Experience in using Salesforce and/or processing data would be required
  • Experience of working within events is preferable
  • Management experience would be advantageous
  • Proficiency in Excel and Word, Outlook
  • Exceptional attention to detail
  • Strong interpersonal and communication skills
  • Ability to multitask in a fast-paced environment
  • Ideally educated to a degree level


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