Client Services Director

We are looking for a super senior superstar to lead this fabulous integrated agencies' Client Services Team (CST) to deliver against Company gross profit and growth targets.

Main Responsibilities of the Role

• Responsible for leading agency relationships on designated accounts to ensure that stakeholders become advocates of the agency
• Lead and support Client Director’s to achieve their Company gross profit and growth targets
• Participate in all the company’s projects in excess of £400K and lead business review meetings with the Company’s key accounts
• Leading the Client Services Team to deliver 5-star service through active management and distribution of workload
• Participate in the company’s marketing & PR strategy to grow your accounts
• Supporting the new business team by attending new business visits & leading pitch teams to convert opportunities
• Manage relevant reporting of management and financial information & adhere to company policies and procedures
• Board Representative for the Client Services Team

Skills required

• Excellent communication skills
• Ability to cope with conflicting demands and to prioritise tasks
• Excellent organisational and time management skills
• Natural ability to identify and convert new opportunities
• Client mapping, arranging appts & overcoming sales objections
• Leading & constructing pitches
• A natural leader of people and resource management
• Able to build relationships at the highest level
• A hands-on approach to problem solving, identifying challenges and finding solutions
• An ability to identify client’s key business objectives
• Report writing, analyse and recommendations
• Ability to set, agree and monitor goals & objectives
• Good negotiating skills with a strong bias on financial acumen.