Membership Service Manager

Memberships Service Manager

Uxbridge

Permanent

Up to £40K



Looking for a fantastic membership's service manager! This isn't about bringing on new members; this is about managing staff who will be keeping an exceptionally high quality service to build long lasting relationships and retention of loyal members.



Ensuring all of their needs is met in a professional manner.



You will be confident managing a team of people. Motivating them, guiding them and managing them with confidence and compassion.



The company itself is a global lifestyle brand. Currently a medium sized team looking to expand over the next year.



There are many perks to the role:

- Generous salary

- Bonus structure (annually)

- Exposure to a global brand team

- Free products

- Healthcare & Pension Plans

- Gym membership discount

- Fitness classes at lunchtimes in the building

- Early Friday finishes!



Experience:

Previous experience working in an International Company

Exceptional customer care track record

Resource Manager/ Contact Manager/ Technology experience

Experience with change management



Essential Skills:

Strong leadership skills; managing teams, budgets and KPI's

Any other languages would be a huge bonus!

Strong level of Excel ability



Duties:

Oversee management of the team

Be a people person - someone who everyone can go to

Tracking KPI's and Budgets ensuring everything is in line and on track

Conducting 1-1's and team meetings each month

Ensure all senior management are kept up to date with notices, updates, targets and customer feedback where needed

Follow up with surveys



Want more details?! Email : Ella.augustin@majorplayers.co.uk