Group Operations Manager

A leading worldwide exhibition company is seeking a Group Operations Manager to join them on a 6 month contract. He/she will be responsible for overseeing the professional operational delivery of events, features and projects within vertical markets. You will ensure that they are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

You will be the main operational point of contact for the commercial teams and senior leaders in your vertical markets, you will also be expected to forge strong links and achieve process alignment & operational synergy within the EMEA ops team across the region as well as globally where applicable in your verticals.

job accountabilities:

Key Performance Indicators

• Have a complete oversight and management of the operations delivery on your allocated vertical(s) portfolio of events.
• Be the key point of contact for the show teams in all matters, internal and external for your vertical(s).
• Overall accountability for setting, regular forecasting & achieving operational show budgets across the vertical(s) portfolio of events.
• Ensure all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all events & line reports are working within the company's H&S, Security & Sustainability guidelines at all times
• Management and implementation of internal and external Service Level Agreements on all vertical(s) portfolio of events.
• Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.

Background Knowledge, Skills & Experience:

Essential

• An expert understanding of events, at both the strategic and detailed, technical level with a working knowledge of the exhibition industry, venues and contractors
• Ability to take a strategic view, and to flit seamlessly between granular detail and long-term vision on a day to day basis
• Must have independently and successfully managed operations on large events to a consistently high standard.
• Experience of managing, supporting & developing multiple line reports.
• Strong existing network of high-quality suppliers to the exhibition industry
• Effective communication skills - being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the vertical(s).
• Familiarity with good procurement practices
• Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
• Ability to anticipate problems and/or put contingency plans in place
• A proven ability to work to tight deadlines, with attention to detail under pressure is a pre requisite.
• Flexibility and adaptability with a willingness to travel (~25% of time)
• Proven knowledge of exhibition H&S Guidelines and implementation.
• Effective verbal and written English communication skills
• IOSH Managing Safety Certificate