Events & Exhibitor Services Manager (outdoor events)

Amazing exhibitions/shows/events job working for a high-profile organisation on their big well-known public facing outdoor shows!

WHY THIS JOB?
Ever looked at the photos & TV coverage of those big outdoor consumer shows (you know...... the shows with the breathtaking exhibits that everyone is talking about and everyone wants to go to ...... and the shows that have blanket coverage across social media, TV news channels and front-page pics in the free newspapers such as Metro and The Evening Standard!) ...... and thought …... "that is exactly the sort of event I want to be working on"...... then look no further ... this is the dream job for you!!

ROLE
This Operational & Exhibitor Services Manager position (reporting to the Head of Shows Operations) will see you managing your own team (4 perm staff and a number of seasonal casual staff) to look after all the exhibitor services and accreditation for a portfolio of very popular UK Shows.

The main remit of the role is to "manage the Operational & Exhibitor Services and Exhibitor Accreditation Team" and to "work with / and provide first class customer service to" a vast range of relevant stakeholders & exhibitors to ensure they have a smooth event / show experience!
You will managing all exhibitor support services covering everything from exhibitor enquiries, exhibitor communication, creating Online Zones for accreditation & exhibitor orders, working on floorplans, showguides, exhibitor packs, pre-event exhibitor advice and managing CRM databases, as well as managing your own team and being on-site throughout the events/shows (managing the on-site exhibitor cabin, accreditation & general exhibitor trouble shooting and managing all the casual/temporary staff). As with all event roles the devil is in the detail and as such the role is 70% event planning, office-based exhibitor communication/customer service and team/staff management based, however the remaining 30% of the role will be "in the thick of and on-site" at some of the UKs most exciting and high-profile public facing consumer shows!

YOU

You'll have circa 6-7 years' experience working on high-profile events & exhibitions and if you've worked on big trade or consumer shows that would certainly be a huge advantage too!
You'll need solid staff / team management skills (direct line management), as well as substantial (and very varied) events experience (large-scale events ideally) encompassing operational event planning, exhibitor/delegate/sponsor management, accreditation systems coordination, floorplans & exhibitor manuals, event registration, customer service, on-site delivery and post event/show reconciliation and reporting.
From a personality and work ethic point of view you'll be a good leader who is great with people, detailed and accurate, strong on systems & databases who also has a positive, flexible and can-do attitude. You'll be keen to keep developing and progressing your own career (whilst also managing others) in a friendly & fun (as well as hardworking and professional) environment.
You must be willing to be on-site for up to 60 days during show season.

This is a fantastic permanent role for an experienced events' professional (Senior Event Manager, Exhibitions Manager, Event Operations Manager) with good exhibitor/stakeholder management, staff & team leadership, event registration/accreditation and customer service skills.

If your experience matches the key requirements and responsibilities as listed above, please reflect these in your CV and click "Apply" now.