Video Conferencing Technical Support Engineer

Alecto Recruitment is working with a leading organisation within the Audio Visual industry who has been established for over 35 years.

Due to continued growth they are looking to hire an experienced Technical Support Specialist across the Video Conferencing Infrastructure side of the business.

The Role:

• Be an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and on-site support to identify and rectify faults reported by clients whether nationally or internationally.
• Ensure the most efficient and effective methodology is applied to the resolution and closure of client calls and the processing of RMAs.

• Own client requests and ensure these are met with the correct level of support specified under the criteria of their maintenance agreement.
• Build strong client relationships, giving expert technical assistance by telephone or by videoconference in the first instance and following up promptly with an email, setting out what has been discussed to resolve the fault, by way of an audit trail.
• Promote and establish remote diagnostics wherever possible in the client environment in order to interrogate AV systems and infrastructure and to bring about a resolution in the shortest possible timeframe

Requirements:

• We are seeking an experienced Audio Visual professional who has strong expertise within Video Conferencing Infrastructure.
• You will have strong experience and understanding of Polycom and Cisco systems
• Ideally have strong expertise across Microsoft systems such as ITP
• Knowledge of Networks
• Ideally have a good practical hands on background with knowledge of Crestron / Extron

This is an excellent opportunity to join a reputable and professional business.