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Visitor Experience Manager

Leeds, West Yorkshire
£23,939.00 - £26,558.00 per annum
Closing date
7 Aug 2022

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Job Details

Visitor Experience Manager
Reference: JUL20221614
Location: Near Leeds
Salary: £23,939.00 - £26,558.00 Per Annum
Benefits: Pension, Annual Leave, Life Assurance

Would you like to work at two of Yorkshire's most exciting wildlife locations, less than half an hour from Leeds? Our client is looking for an enthusiastic and motivated leader to join their team as Visitor Experience Manager for the Aire Valley.

You'll be working across two ecologically important landscapes. These sites boast some of the most inspiring wildlife scenes in Yorkshire and provide essential habitat for a number of rare species.

In this role, you’ll share your passion for connecting people with nature to provide a unique and fascinating visitor experience that will inspire our client's visitors to support nature conservation now and in the future. The Aire Valley sites attract a broad spectrum of visitors throughout the year, creating exciting opportunities for an ambitious events programme. You and your team will deliver this programme of seasonal events for the local community, charity members, and new audiences.

What's the role about?

The Visitor Experience Manager will be responsible for leading and delivering our clien'tvisitor experience offer. This includes a busy events and activities programme including working with 3rd party event organisers. You'll also work on reserve interpretation, lead volunteer recruitment and management for the Visitor Experience function and work with the charity's Communications Team to deliver promotional activities, particularly social media content.

You will be working with the Visitor Operations Manager to ensure a coherent visitor offer is delivered, whilst meeting reserve KPI’s and quality standards, help increase footfall and repeat visits and work closely with the HQ team to ensure the reserves' delivery is aligned with our client's strategy.

The ideal candidate will have proven experience in event management, visitor experience and communications - if that's you our client would love to hear from you.

What the charity need from you:


  • A natural leader who can motivate and inspire people at all levels
  • Excellent verbal and written communications skills
  • Problem-solving skills and ability to work on own initiative
  • Ability to manage and respond to customer needs and feedback
  • Ability to maximise opportunities for visitor engagement and income generation
  • Working knowledge of running events and activities
  • Proven track record of managing a successful visitor project or visitor attraction
  • Experience of managing and delivering targets and KPI’s
  • Experience of analysing and interpreting data in a visitor experience environment
  • Experience of managing a team of staff and/or volunteers


  • Tourism/leisure related qualification
  • Working knowledge of Equal Opportunities & Diversity
  • Health and Safety in the workplace
  • First Aid

Closing date: 23:59, Sun, 7th Aug 2022

The organisation is looking to conduct interviews for this position week commencing 15th August 2022.

To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.

The charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

No agencies please.


CHM Recruit is an employer-focused recruitment agency offering fixed priced online recruitment. It specialises in the charity, care, health and NGO sectors as well as in banking, business services and education. CHM Recruit is based in Milton Keynes and is a division of Coach House Media, an advertising agency established in 1987.

CHM Recruit specialises in marketing vacancies across a range of leading job boards. Recruiters choose from the best national job boards, the job board affiliated with their local press and have a choice of leading specialist job boards. This coverage, allied to social media sites, affiliate sites and job search engines, means that more than 95% of those looking for a specific job will find CHM marketed vacancies.

Haymarket job boards used by CHM Recruit include Brand Republic Jobs, PM Jobs, Third Sector Jobs, Horticulture Jobs, Ends Job Search and Event Job Search.

CHM Recruit works on the basis on a fixed fee, billed every month and claims significant savings over traditional forms of recruitment advertising. Recruiters can send details of vacancies with no obligation and CHM Recruit will recommend the best packages from their extensive stable of job boards. The agency will also advise on copy and tailor applications to fit with the employer’s preferred method.

During the life of the vacancy, CHM Recruit will continue to manage the listing, monitor and report stats and support applicants.

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