Role: Venue Operations Manager
Reports into: Senior Venue Operations Manager
Venues: Printworks London & Beams London
Salary: Dependent on experience
Location: Canada Water and Royal Docks, London
Contract Type: Full Time, Permanent (42.5 hours per week)
 

Who we are:

Broadwick Live is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Exhibition London, Magazine London and The Beams London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Our team:

This is an exciting opportunity for a talented and ambitious individual to join our team at a group of London’s most diverse venues; Printworks London & the Beams. Printworks London was once Europe’s largest printing factory and for 24 years The Evening Standard, The Daily Mail and Metro newspapers rolled off its presses. The Beams London is a new 5,000 square metre event space for London, an expansive versatile venue and event space in the heart of Royal Docks.

This role is part of the team for Broadwick Venues, reporting to the Senior Operations Manager. In our team we have a range of roles from sales, operations and day to day building management. We are a passionate team who love what they do!
 

What we’re looking for:

We are looking for an Operations superstar to join our busy team. You will have previous venue operations experience in delivering a range of events and shoots for the brands, agencies, corporates and productions. Day to day you will plan and operate confirmed commercial bookings, including large scale events, through to unique small scale shoots, executing the end to end planning process, including through to job reconciliation. You will thrive on fulfilling client briefs and love being client facing as you will be the primary client contact, alongside your sales counterpart from the moment the bookings are hotting up!

To be successful you will have three year’s experience working in a large-scale venue. You will have a head for multi-tasking, be able to prioritise, be a master of working under pressure whilst maintaining strong attention to detail and excel at event administration. We love a team player at Broadwick Live and need someone as passionate and as driven as us, with a can-do attitude, to deliver the many wonderful and inspiring briefs that come our way.

In short, it’s a role where no day will be the same, you’ll experience loads and get to work with great people and amazing brands. What’s not to like…!

What you’ll be responsible for:

To ensure the smooth handover of events from the sales to the operations team. Lead on all logistical planning on allocated events to ensure successful delivery; to include but not limited to:

• Lead on all administrative tasks prior to each event, and collect / collate relevant paperwork and information to distribute to all relevant parties in good time.
• Understanding the venue’s staffing and service requirements for security, cleaning, crew and stewarding.
• Using this to gain quotes from approved suppliers, book staff and brief / manage on the day.
• Book and lead site visits and planning meetings with the clients, suppliers, mandatory and external suppliers.
• Reading and understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the venue and its requirements.
• Supporting the Sales Team with advising clients regarding operational planning – including appropriate requirements for staffing and cleaning on a case by case basis.
• To attend site visits pre-contract where necessary.
• Produce a post-event report and schedule de-briefs for the internal event team, and all relevant suppliers / clients.
• Deliver the highest level of customer service and be the main onsite contact to manage the running of all corporate, brand and filming activities.
• Ensuring additional support is arranged for onsite assistance as and when required.
• To assist in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
• To be aware of stakeholders within the building and assist in managing their movements during live events.
• To provide assistance to the Senior Operations Manager as and when required.
• Add all staffing, cleaning and any miscellaneous / on-event costs to the CRM system, Event Works, and raise client invoices pre and post event within the agreed time frame.
• Receive all supplier invoices relating to the event and process for payment.
• Work alongside the Sales Team to reconcile all event jobs post event and update Event Works accordingly.
• Maximise sales and upsell at all opportunities.
• Establishing and maintaining good relations with local residents and identifying when events require resident comms over email and / or letter drop.
• Maintaining strong relations with local establishments.
• Work alongside the Facilities Team to oversee the day to day running of the venues.
• General ad-hoc duties as and when required.

You’ll need to have:

• Minimum of 2 years of event operations experience, ideally in a large scale events venue or multiple venues.
• Ability to keep calm, work under pressure and problem solve quickly.
• Exceptional organisational and planning skills.
• Confidence in briefing contractors and suppliers.
• Knowledge of industry legislations, general event licensing and documentation required pre-event.
• Demonstrate a flexible approach and attitude.
• Good understanding and knowledge of London’s Event and Venue industry.

Nice to haves:

• Relevant H&S Qualification (IOSH / NEBOSH)
• Personal Licence Holder
• First aid qualification
• An understanding of production and AV